Data Protection & Security Practices

Last updated: September 8, 2025

At Livista360.ai, operated by Livista360 AI Private Limited, protecting your data and safeguarding platform integrity are core commitments. This page explains—in plain language—how we secure your information, prevent fraud, and how you can stay safe while using our services.

1. Purpose & Scope

These practices apply to all users of Livista360.ai (buyers, sellers, builders, agents, vendors, contractors) across our web and mobile interfaces, covering identity data, listing data, documents, payments, and communications. This page complements (and does not replace) our Terms & Conditions and Privacy Policy.

2. Our Security Principles

3. Encryption & Data Protection

Important: We do not sell user data. We also do not collect device/browser fingerprinting beyond what's essential for security and performance.

4. Verification & Authentication

5. Fraud & Spam Prevention

6. Payment Security

7. Access Controls & Staff Practices

8. Infrastructure Protection & Monitoring

9. Data Retention, Deletion & Backups

10. Cookies & Local Storage

11. Transparency & Data Sharing (When It Happens)

We do not share your data for third-party marketing. We only share data in these cases:

  1. You choose to connect with a builder/agent/vendor/contractor—then we share only the relevant enquiry details.
  2. Payments & refunds—we share the minimum details required by payment gateways to process transactions.
  3. Legal or safety reasons—we may share data with authorities to investigate fraud, disputes, or unlawful activity.
  4. Operational vendors under contract—where strictly necessary to deliver features you use, under confidentiality and security obligations.

12. User Safety Guidelines (Please Read)

To help keep your experience safe:

13. Reporting & Support

14. Incident Response & Notifications

If we detect a security incident:

  1. Contain & assess the event to limit impact.
  2. Investigate & remediate the root cause.
  3. Notify affected users and/or authorities as required by law, providing guidance (e.g., password resets, re-verification) where relevant.
  4. Post-mortem & improvements to prevent recurrence.

15. Vendor & Third-Party Onboarding

16. Age Restrictions

Livista360.ai is for users 18+ only. If we learn we've inadvertently processed data for a minor, we will delete it on request and block access.

17. International Expansion

We currently operate in India. As we expand internationally, we will update our controls and notices to align with relevant regulations (e.g., GDPR/CCPA) and reflect any region-specific rights.

18. Changes to These Practices

We may update this page as our services and regulations evolve. We will notify users of significant changes (email/in-app). Continued use after updates signifies acceptance.

19. Contact

For security questions, data requests, or to report issues:
Email: support@livista360.com

Quick FAQ

Q1. How is my data protected?
Data is encrypted in transit (HTTPS) and at rest. Access is restricted by role, and verification documents are encrypted and stored securely.
Q2. Do you store my card information?
No. Payments are handled by PCI-DSS compliant gateways; we never store your card/bank details.
Q3. What happens if a listing looks fake?
Our AI flags it for review; admins investigate within the moderation window. Repeat violators are blocked.
Q4. Can I delete my account and data?
Yes. Delete from My Profile or email support. Your account is inactive for 30 days (in case you change your mind). After that, it's permanently deleted unless legally required to retain certain records.
Q5. When do you share my data?
Only (a) when you request to connect with a partner, (b) to process payments/refunds, or (c) if required by law to prevent or investigate fraud or illegal activity.