Grievance Redressal Policy – Livista360.ai

Last Updated: September 8, 2025

This Grievance Redressal Policy ("Policy") is published pursuant to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules, 2021") and applies to all users of Livista360.ai, operated by Livista360 AI Private Limited ("Company", "we", "our", "us").

1. Purpose & Scope

This Policy provides a clear mechanism for receiving, acknowledging, and resolving user grievances relating to:

• Property listings or content
• Fraudulent activity, impersonation, spam, or harassment
• Payment, refund, or billing issues
• Account suspension, termination, or access problems
• Privacy and data protection concerns
• Any other violation of our policies or applicable law

2. Grievance Officer (as per IT Rules, 2021)

Name: Leena Renjith
Designation: Grievance Officer; CEO & Marketing Strategy
Email: leena.n@livista360.com
Office Hours: Mon–Fri, 10:00–18:00 IST (excluding public holidays)
Postal Address:
Livista360 AI Private Limited,
Gate 1, Site no 126, RNS Plaza, KIADB Plaza, 1st Main Road,
Near Tech Mahindra, Phase II, Doddanagamangala Village,
Bengaluru, Karnataka 560100

3. Filing a Grievance

To file a grievance, please send an email to leena.n@livista360.com with the following details:

1. Subject: "Grievance – [Issue Summary]"
2. Your full name, registered email, and phone number
3. Clear description of the issue with date/time
4. Relevant links (listing/profile/order/transaction ID)
5. Screenshots, receipts, or supporting evidence
6. The relief you are seeking (e.g., removal of content, refund review)

4. Timelines

• Acknowledgment: Within 24–48 hours of receiving your grievance.
• Resolution: Within 15–30 days, depending on the complexity of the case.

Complex cases (fraud/legal disputes) may take longer; we will keep you updated.

5. Investigation Process

• Each grievance is assigned a reference ID and severity level.
• We review evidence, logs, and may contact relevant users/partners.
• Interim actions may include hiding content, pausing campaigns, or restricting accounts.
• Final actions may include content removal, warnings, suspension/ban, refund review, or no-action (with reasons).

6. Appeals & Escalation

If you are dissatisfied with the outcome, you may reply to the grievance thread within 7 calendar days with additional details or evidence.

• Your case will be re-reviewed by the Grievance Officer.
• The final decision after appeal will be communicated in writing.

7. Confidentiality & Compliance

• All grievances are handled confidentially and processed in accordance with our Privacy Policy.
• Data may be disclosed to authorities if required by law or to prevent harm.
• We maintain logs of grievances and actions taken, as required under IT Rules, 2021.

8. Misuse of the Grievance Channel

Submitting false, malicious, or abusive complaints is prohibited. Misuse may lead to account suspension or termination.

9. Governing Law

This Policy is governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.