Privacy Policy

At Livista360.ai, operated by Livista360 AI Private Limited ("Company", "We", "Our", or "Us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our website, mobile applications, and services (collectively, the "Platform").

By using Livista360.ai, you ("User", "Your") agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Platform:

• Personal Information: Name, email address, phone number, user type (e.g., buyer, builder, agent, vendor, contractor).
• Account & Verification Information: Details provided during registration and verification, including OTP/email verification.
• Property Preferences: Information you provide or search for, such as preferred locations, budget, property type, or interior needs.
• Cookies & Local Storage Data: We use cookies and local storage to manage user sessions, enhance platform performance, and provide a personalized experience.
• Payment Information: Transaction-related details when you purchase premium features, paid listings, or request refunds. Sensitive financial information is processed securely by authorized payment gateways.
• Automatically Collected Data: While we do not actively collect device/browser identifiers, our system may log limited technical details (such as IP address and browser type) for security and troubleshooting.

We do not sell user data to any third party under any circumstances.

2. How We Use Your Information

We use the information collected to provide a secure, personalized, and efficient real estate experience. Specifically, your data is used for:

• Account Creation & Verification: To create, verify, and maintain your account with email/OTP validation.
• Property Recommendations & AI Insights: To offer tailored property suggestions, investment forecasts, locality scores, and personalized recommendations.
• Authenticity & Fraud Prevention: To detect and prevent fake listings, duplicate accounts, and fraudulent activity using a combination of AI systems and manual checks.
• Service Delivery & Support: To ensure smooth access to property listings, marketplace features, auctions, interior AI tools, and other platform services.
• Communication: To send essential notifications, verification emails, service updates, account alerts, and limited marketing communications (only with your consent).
• Analytics & Product Improvement: To analyze usage patterns, measure platform performance, and enhance features for better user experience.

Our primary goal is to ensure authenticity, transparency, and a better service experience for every user.

3. Data Sharing & Disclosure

We respect your privacy and do not share your personal data for advertising or external marketing purposes. However, we may share your data in the following cases:

• User-Requested Sharing: When you choose to connect with a builder, agent, vendor, or contractor, we may share your enquiry details with that party.
• Payment Gateways: Limited information may be shared with payment processors for subscription fees, premium features, and refunds.
• Legal Authorities: We may disclose user information to law enforcement or government authorities if required by law or in cases of fraud, disputes, or illegal activities.
• Platform Partners: Verified partners or contractors who are directly onboarded by Livista360 may receive relevant user information when necessary to deliver requested services.

4. Data Storage & Security

We prioritize the security of your data.

• Encryption & Security: All sensitive user data, including verification documents and personal information, is stored securely with encryption and SSL protection.
• Retention Policy: User data is stored for as long as your account remains active. If you delete your account, it will remain inactive for 30 days, after which it will be permanently removed unless reactivated.
• Access Control: Only authorized Livista360 personnel with verified credentials can access stored data for operational purposes.

Despite our best efforts, no digital storage method is 100% secure. However, we use industry-standard security measures to minimize risks.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Manage login sessions and ensure secure authentication.
• Personalize your browsing experience by remembering preferences.
• Track service performance and measure traffic (via tools like Google Analytics).
• Support AI-driven recommendations and property search optimization.

Users may disable cookies through their browser settings, but some features of the Platform may not function properly without them.

6. User Rights

We believe users should have control over their own data. You have the right to:

• Access Your Data: Request a copy of your personal information stored with us.
• Update or Correct Data: Modify inaccurate or outdated information in your profile.
• Delete Your Data: Delete your account at any time via profile settings. Deleted accounts remain inactive for 30 days before permanent deletion.
• Withdraw Consent: Opt out of marketing emails or push notifications at any time.

7. International Users

Currently, Livista360.ai primarily serves users in India. However, as we expand globally, we will ensure compliance with international data protection regulations such as GDPR (Europe) and CCPA (California, USA). Additional disclosures and user rights will be updated as required for international operations.

8. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or new features of the Platform.

• Users will be notified via email or platform notifications about significant updates.
• Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.